How do I return an item?

Our Returns & Exchanges Policy:

We want you to be completely happy with your purchase! If for any reason you’re not satisfied, you can return eligible products in new, unworn condition, in their original packaging, for a full refund or exchange.

Here’s what you need to know:

  • Returns must be postmarked within 14 days of receiving your order.

  • Items must be unused, unworn, and include all original packaging, paperwork, parts, and accessories.

  • Personalized items are final sale and cannot be returned or exchanged.

How to Return:

  1. Pack the item(s) securely in the original packaging.

  2. Include all paperwork, parts, and accessories.

  3. Ship your return to the address provided (contact us for details).

Once we receive and inspect your return, we’ll process your refund or exchange promptly.


For a refund or exchange you must first contact our returns department by emailing [email protected] for issuance of an Return Authorization (RA) number, and instructions on how to proceed with your return/exchange.
Returns without a valid Return Authorization (RA) number will not be accepted


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SHIPPING

Custom Hide is proud to offer free shipping on all domestic orders. All purchases are shipped via UPS, USPS or DHL


You may request shipping upgrade during the check-out process. To estimate the total delivery time for your purchase, please include the process time of the product, in addition to the time indicated by the shipping method.

Please use the UPS ground map below as a guideline to help you choose the shipping method that is right for your needs.




Shipments via USPS
Priority Mail : Arrives 2-3 days after the product has been shipped
Priority Mail Express: Overnight delivery to most US destinations

International Shipping:
All purchases are shipped via USPS or DHL
USPS Priority Mail: Arrives 6-10 days after the product has been shipped
DHL Express: Arrives 1-2 days after the product has been shipped

UPS, USPS or DHL will be responsible for a timely delivery once your package is picked up. Custom Hide cannot be responsible for unanticipated delays caused by above carriers.

If you have any questions, please contact us Monday through Friday at 480-278-1801 (PST) or via email at [email protected]